Frequently Asked Questions

FAQs

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You may visit our website, www.hitch.com.ph, to process your request.

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You may directly visit our website, www.hitch.com.ph, to track your shipment by providing your AWB (airway bill) number, and our system will generate the status of your shipment.

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Our office is located at the following address:

Old Sucat Road (beside Sapphire Aviation Academy)

Brgy. San Dionisio, Parañaque City

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For the served areas:

  • NCR: 1 to 4 days
  • Luzon: 3 to 7 days
  • Visayas: 5 to 10 days
  • Mindanao 5 to 10 days

For the ODA:

  • Additional from the 3 to 6 days

For the battery content since its not acceptable in via air the SLA:

  • 10 to 15 days

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We serve anywhere in the Philippines.

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No, but we can arrange delivery of shipments from selected countries to the Philippines through our mother company.

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As of now, we can be reached through:

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Our current mode of payment is CASH. We also accept COD (cash-on-delivery) for Metro Manila clients.

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Yes, you may call to arrange the booking.

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The following are not allowed for shipping:

  • Cash
  • Hazardous chemicals and radioactives
  • Prohibited drugs such as, but not limited to, cocaine, heroin, morphine, and marijuana
  • Dynamite, gunpowder, firearms, weapons of war or any ammunition
  • Fireworks or any explosives
  • Items of extraordinary value
  • Shipments in improper packaging

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We offer special arrangements and credit terms for corporate clients as included on the following standard Hitch services such as:

a. Last Mile Delivery (Door-to-Door)

b. Warehousing and Inventory Systems

c. Pick and Pack

d. Linehaul

e. Collect Service

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Yes, we do. We are very much involved in the e-commerce segment.